Refund Exchange Policy
RETURN & EXCHANGE PROCESS FLOW
At Yadget, we want you to be completely ecstatic with your order.
But we get it—sometimes a product is not quite right for you. If you aren’t thrilled with the item(s) you receive, just let us know and we’ll take it back and process a refund.
We've created this return and exchange process to make your experience as effortless as possible.
Unworn merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via Support@yadget.com.
Items that are unused and unopened are returnable within 30 days of leaving our warehouse, with just a few exceptions:
- Personalized or monogrammed items
- Personal hygiene products
- Oversized items requiring additional shipping
HOW TO RETURN OR EXCHANGE AN ITEM
- To begin the returns process, please send an email to our customer support team at Support@yadget.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within 24-48 hours.
- If the order qualifies as approved for return/refund, our team will email a return label to you.
- Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
- You will be notified when your return has been received at our warehouse. Once received, we offer one of the following options:
- We can refund your original form of payment in 3-5 business days.
- We can send a replacement of the order within 24-72 hours depending on the item.
If your tracking number states your order was delivered, but you did not receive it, we have to rely on the tracking number. We would need you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
We charge a 30% restocking fee for any kind of custom apparel, flags and custom design items.
Have more questions? Reach out to our Customer Support Team at 800-957-6549 from Mon-Fri 9am-5pm ET or email Support@yadget.com